5 CX Trends for 2022
You'll get information including:
- How customer's priorities, demands, and expectations have changed throughout the pandemic
- The five trends most impacting CX in 2022
- Why these trends matter, with research-based evidence
- Best practices from leading brands that are already adopting these trends
- How all brands can include these trends in their CX strategies
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Blake Morgan is a leader in customer experience, best-selling author and keynote speaker. In 2020, she was recognized globally as one of the top 40 female keynote speakers. Her book, The Customer of the Future was recognized by "Business Insider" as one of the top 20 books executives are reading to deal with COVID-19. She is also a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review, and Hemispheres Magazine.
Who is it for?
This webinar is designed for CX and marketing pros at all levels. Anyone who has a say or plays a role in customer experience strategy will benefit from Blake's research and insights.
What will you learn?
Blake will share her extensive CX knowledge and research in her five targeted CX trends for 2022. There's no better reference to prepare your company to be customer-centric in 2022.
After nearly two years of changing customer expectations and priorities, brands face a crossroads in 2022. They must balance providing experiences that resonate with changed customers while still being sustainable, cost-effective, and future-proof. It's never been more important to know what's coming down the pipeline than in this constantly evolving 2022.
In this webinar, CX expert and best-selling author Blake Morgan will share five trends shaping CX in 2022, why they matter, examples of leading companies, and how all brands can adopt these new trends. This webinar will set any company up for CX success in 2022.
