Vaccinations are increasing,
COVID cases are down and life seems to be returning to normal in many parts of the world.
So, Now What?
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Blake Morgan is a leader in
customer experience.
She is a keynote speaker and customer experience futurist and author of two books on customer experience.
Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All- Time.
